Tax Support Home Page | Contact Us | About Us

Online Discussion Forum For UK Tax Professionals and Accountants

Tax Support Forum logo
Welcome Guest! To enable all features please Login or Register.




Go to last post Go to first unread
Offline BlueSky  
#1 Posted : 14 October 2015 18:44:31(UTC)

Rank: Newbie

Groups: Registered
Joined: 01/04/2014(UTC)
Posts: 4
United Kingdom
Location: Marchcester


I upgraded to Windows 10 and now Outlook won't send or receive emails just comes up with an error message saying that it can't connect to server.

Anyone any ideas?

Offline TaxSupport  
#2 Posted : 14 October 2015 18:56:15(UTC)

Rank: Administration

Groups: Registered
Joined: 27/03/2014(UTC)
Posts: 5


We had exactly the same problem on one of our machines.

Various posts about this on the web so far and it seems than reinstalling Outlook, deleting and reading the email account etc. (which we tried first) all don't work in fixing the issue.

The answer we found was to start the command prompt on administrator mode:

TO do this type in Command Prompt in the search box just to the right of the windows icon in the bottom left of your screen in Windows 10

then right click and "run as administrator" (if you just click it will open command prompt as you and not as "admin") right click then "run as" is very important.

Then you should see C:\Windows\system32>

Directly after the > type in:

sfc /scannow

There is a space after the sfc and before the /.

This scans your system and for us fixed the problem about sending and receiving emails. That will probably take around 5 to 10 mins to scan

There is no need to delete your email account, reinstall outlook and all that type of stuff.

Hope that fixes it for you.

Tax Support

Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

The Tax Support Forum is aimed at UK tax professionals and accountants and it is free to participate.

No responsibility or liability whatsoever is accepted by, Tax Publications Limited or its associates or employees for any posts or comments in this discussion forum. It is meant for help and guidance only and if you are unsure of any aspects of tax we strongly recommend you seek the help of a suitably experienced and qualified professional. Remember that tax legislation changes frequently. Posts on this forum may have been superseded by later legislation or professional practice.

By using the Tax Support website you agree to using cookies. Cookies are small text files stored on your browser when you use websites and applications.

You can control how websites use cookies by configuring the privacy settings within your browser. See your browser help section for more information about cookie controls.

Note that if you disable cookies entirely parts of this website may not function properly.
Privacy Policy - Read more

© 2015 | All Copyright Reserved - A Tax Publications Website