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Offline BlueSky  
#1 Posted : 14 October 2015 18:44:31(UTC)
BlueSky

Rank: Newbie

Groups: Registered
Joined: 01/04/2014(UTC)
Posts: 4
United Kingdom
Location: Marchcester

All

I upgraded to Windows 10 and now Outlook won't send or receive emails just comes up with an error message saying that it can't connect to server.

Anyone any ideas?

BlueSky
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Offline TaxSupport  
#2 Posted : 14 October 2015 18:56:15(UTC)
TaxSupport

Rank: Administration

Groups: Registered
Joined: 27/03/2014(UTC)
Posts: 5

BlueSky

We had exactly the same problem on one of our machines.

Various posts about this on the web so far and it seems than reinstalling Outlook, deleting and reading the email account etc. (which we tried first) all don't work in fixing the issue.

The answer we found was to start the command prompt on administrator mode:

TO do this type in Command Prompt in the search box just to the right of the windows icon in the bottom left of your screen in Windows 10

then right click and "run as administrator" (if you just click it will open command prompt as you and not as "admin") right click then "run as" is very important.

Then you should see C:\Windows\system32>

Directly after the > type in:

sfc /scannow

There is a space after the sfc and before the /.

This scans your system and for us fixed the problem about sending and receiving emails. That will probably take around 5 to 10 mins to scan

There is no need to delete your email account, reinstall outlook and all that type of stuff.

Hope that fixes it for you.


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