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#1 Posted : 02 April 2014 00:35:19(UTC)
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Agent Dedicated and Agent Priority Telephone Lines

Agent Dedicated Telephone Line for personal Self Assessment or PAYE for individuals queries only (i.e. not employer related queries)

HMRC Taxes Contact Centres can deal with taxpayer-specific queries from authorised agents.

By phone you can update or discuss your client's:

  • personal details

  • employment details

  • personal allowances

  • expenses

  • payment notifications

  • notifications of benefits in kind, other earnings or income
    amendments to Self Assessment tax returns

  • request for repayments, reduce payments on account or collection of tax payable through a PAYE code


You can call HMRC's Contact Centre's Agent Dedicated Line on telephone: 0300 200 3311.

This line is open from Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm.

This helpline provides tax agents and advisers with a full and fast service compared to HMRC's normal telephone numbers.

When you call the Agent Dedicated Line, your call will be:

  • given priority and answered faster

  • put through to an adviser who has at least 12 months' experience

  • transferred to technicians if necessary to ensure your query is answered wherever possible during your first call


Please remember that this service is for authorised agents only.

If HMRC cannot verify that you are formally authorised to speak to them on your client's behalf, they will not be able to proceed with the call.

For this reason it's important not to give this number to your clients.

Edited by user 02 April 2014 00:37:12(UTC)  | Reason: Not specified

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